Building Best Practice Balanced Scorecards

An open two-day training course

A two-day residential course which provides more in-depth coverage of the Balanced Scorecard framework, combined with hands-on practical exposure to the design and development methods 2GC uses in its own work.

Our most popular offering, is highly interactive. It is our firm belief that Balanced Scorecard cannot be taught by traditional “chalk and talk” lecturing alone - one has to “learn by doing”. Accordingly, we have a course that comprises both interactive exercises and traditional lecture material. The interactive material is such that delegates actually design and build a Balanced Scorecard in the context of a small and uncomplicated organisation. The design exercises run over the two days of the course, and delegates report that these are by far the most useful and revelatory material on the course.

Conceptual material is essential, and we deliver this in an open and engaging style, with many relevant examples of practice derived from our considerable experience of real-life Balanced Scorecard design. These lectures are also underpinned by our critical works in Balanced Scorecard; that is, the articles from peer reviewed academic journals that provide a genuine scientific underpinning for our course.

The standard public course is delivered so that we alternate coverage of theory with a follow-on session on practical implementation. Each conceptual session is about 40 minutes, and then this is deployed in the case scenario over about 90 minutes. In this way the two days of the course progress in a lively and active manner. Delegates report that the two days are hard work, but very rewarding. Delegate numbers are strictly limited so as to maximise the opportunity for engagement and interaction.

Introduction to Balanced Scorecard

An open one-day training course

A one-day course which as its name suggests is designed to provide a clear and comprehensive introduction to the Balanced Scorecard framework and its use within organisations.

Created in response to client demand, this is a version of our two-day training course that can be delivered in one day. The one day course loses the degree of interactivity to be found in the standard course, but nevertheless contains a considerable degree of exercise work. The offering is designed to work with much larger groups than the two day course.

Our one-day course is popular with event organisers - and regularly forms the basis of customised one-day courses.

Certified Practitioner Course

A five day course leading to Certification

As a specialist performance management expert we have regularly been asked to provide a qualification in Balanced Scorecard - this course is our response to this and has been launched in 2011 with a corporate client. It covers the content of the two day course but adds much greater conceptual depth and also significant practice of both design techniques and the tools to be a successful practitioner:

• Interviewing;
• Presentation; and
• Facilitation.

The Certified Balanced Scorecard Training for Practitioners programme comprises two separate elements and a test.

• Course A - A two-day session comprising class-room style tuition on core topic areas, with group activities relevant to these sessions;
• On-line Test - this is designed to test trainees’ understanding and grasp of the Course A content;
• Course B - A three-day session focused on the teaching the practical methods and skills needed to deploy the Course A content within an organisation. Course B comprises primarily practical group exercises, interspersed with tuition on specific practical skills.

Participation in both sessions will be necessary to achieve certification.

N.B. Currently the certified course is only available for delivery to organisations as an in-house event. We plan to offer the course as an open course early in 2012 - to be kept informed about the certified course please sign up for our email update service.

Customised Training Courses

Performance Management courses designed to suit your particular needs

Custom designed courses on a wide range of performance management and Balanced Scorecard topics. Usually these are offered as ’in-house’ programmes, but we have also developed custom training events in partnership with event management companies to deliver as part of conferences or other large events.

Customisation takes two forms:

• In the Case Study material, for example, we have in the past set our case material and exercises in healthcare, magazine publishing and defence contexts as opposed to the case study used in our public course;
• In the specific tools and techniques covered in the Course. For example, we can go into more detail on a specific aspect of the Balanced Scorecard design process. The most recent of these was in metric and KPI development. Our standard public training course includes approximately half a day on the theory and practical aspects of metric/KPI development. However, some clients are training teams will be doing a great deal of in depth and detailed Key Performance Indicator (KPI) work, and they want the benefits of our practical experience in KPIs, measures and targets. Accordingly we have created half-day and one-day add-on modules for our standard course. In these extra sessions delegates look at more advanced theory behind metric/KPI development, and also explore real-life case examples of useful and less-useful metrics/KPIs. Another type of customisation in recent years we have built an add-on to our training that deals with the specifics of application in particular functions such as HR or IT.

We would be happy to talk to your about specific Training that you would like in your organisation.